Operation management and corporate strategy Essay

Operation management and corporate strategy - Essay Example Marriott’s outputs of the key operational transformation processes The business name is Marriott which is carried by Marriott International Incorporated. This company is undeniably has undergone operations strategies over time to ensure that strategic decisions and actions will result to operation’s main role, objectives, and activities (Slack et al, 2007). Why there is a need to transform inputs it is because they cannot automatically be considered final goods or services. This is clear in the case of making a product and using technology for instance to transform raw materials into something useful by undergoing different processing stages (Thomson and Formby, 1993). The same process applies when it comes to coming up with service offering. The whole process requires transformation of available resources into something useful that can be served for the benefit of the target users, customers or markets (Johnston and Clark, 2008; Stevenson, 2008; Looy et al., 2003; Hill , 2005; Jick and Peiperl, 2002). This means that it is not only in manufacturing organisations there is a need to come up with transformation of the inputs which in this case it is common to hear about the raw materials. However, in organisations where the final product is a form of service, it is important to understand that there are also basic inputs that need to be transformed. Marriott Hotels basically need to come up with staffs as its most important resources. In order for the management to effectively promote its vision, these staffs must be fully equipped with the right information so as to elaborately create a business environment that could satisfy customers. According to Slack et al (2007), staffs and facilities belong to the input transforming resources because they have the ability to act upon the input transformed resources which are commonly in a form of materials, information and customers. Due to input processing of material, information and customer, Marriot Hotel s were able to come up with hotels with complete amenities and everything that a customer may want to find in a hotel. The five performance objectives The five performance objectives are important for an organisation not just for the purpose of obtaining corporate goals but in order to achieve competitive advantage (Slack et al., 2007). Quality, speed, dependability, flexibility and cost are not only determinants of good performance of an organisation but they are all essential characteristics that can be obviously found in a product or service offering. Outsourcing of service for instance, especially in hotels is found to result to reduce cost, and improve the quality and flexibility of the service (Rodriguez and Robaina, 2004). In reality, there is an observed link between business environment and the choice of operational strategy choice of the five performance objectives especially on dependability (Gyampah and Boye, 2001). Customer service in actual setting always integrates th e issue of the service speed and part of it is the determination of customer satisfaction (Davis and Maggard, 1990). Flexibility issue is widely heard among manufacturing org

Emotional intelligence and appreciative inquiry to promote quality Research Paper

Emotional intelligence and appreciative inquiry to promote quality - Research Paper Example Therefore, in ensuring that nurses embrace this change, a leader should understand the level of social focus in responding to nurses about changing situations. For health institution to be competitive, this change is inevitable especially in the contemporary society where majority are moving to digital platforms. According to Sadri (2012), being emotionally intelligent allows one to build mental health resilience which helps in successfully managing change. In this case, as a nurse, I will use emotional intelligence as an effective tool for communicating change. It is certainly that I will advocate for training of all nurses. Emotional intelligence as a communicating tool will allow me manage emotions of nurses, cope with stress and uncertainty, and influence my leadership style particularly in deciding who, when and how the training will be carried out. The change I am initiating lies on the premise of achieving high standards as a nurse. Therefore, to achieve positive perspective among nurses, I will use appreciative inquiry tool to win over their resistance. In this case, nurses will be in a position to recognize the need for change and open up their minds to the world of discovery. A better understanding as a result perhaps will subject nurses to challenge for new possibilities (Cooperrider & Godwin, 2010). The two skills will help me as nurse to win over the emotions of nurses and make them be part of change which will reduce resistance to change. In the end, nurses will have confidence with that change being advocated thus facilitating positive